Acquiring customers is expensive, retaining them should not be.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
Machine learning fraud detection
Automated replacement orders and refunds
Machine learning fraud detection
Automated replacement orders and refunds
We take care of customers just like your team. Our customer satisfaction is the best in the industry for a reason.
One-click install for major commerce platforms, ready to use iOS and Android SDKs and dedicated dev support for custom built API integrations. Go live with Shipped Shield in just 10 minutes.
We are SOC2 Type 2 compliant, independently audited and verified to ensure data security.
Shipped Shield layers on top of your existing shipping carriers, helping eliminate the headache from ‘delivered, but not received’, lost in transit and damaged upon arrival.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
“Despite our best efforts, damage or loss during delivery is still one of our top 3 drivers of refunds, cancellations and customer dissatisfaction. Passing that process over to Shipped Shield has allowed us to focus on delighting our customer more. It was one of the easiest business decisions we’ve ever made.
Senior Director of Operations
This app does everything we need. The visual status of our shipments has been a great tool and helped reduce shipping questions. In addition, our customers love the Shipped Shield, provides peace of mind for everyone involved.
Founder
Co-Founder, kenmissyr LLC Brands
Touch of Modern wanted to improve the customer experience while offsetting the cost of damaged, lost and stolen products. After an extensive search, they chose Shipped Shield by Invisible Commerce. Here’s how it transformed their operations.
8 out of 10 customers choose to buy Shield
Delivery failures are resolved within minutes rather than days
Shipped Shield uplifts annual profits by 13%
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
