Never lose revenue from a damaged, lost, or stolen order again.
We know that fashion and apparel brands face shipping issues such as delayed delivery, lost packages, high shipping costs, package theft, and products being damaged during transit.
Lost packages can occur when a package is misrouted or misplaced during transit or when the shipping carrier fails to deliver the package to the correct address. On the other hand, package theft can happen when a package is stolen from a customer’s doorstep or during delivery. These issues can result in dissatisfied customers who may demand refunds or replacements.
Damaged products during transit can also be a significant issue for fashion and apparel brands. Products may get damaged due to mishandling by the shipping carrier or accidents during transit. Customers who receive damaged products may also demand refunds or replacements, and the store may incur additional costs in reshipping the product or processing a refund.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
Touch of Modern wanted to improve the customer experience while offsetting the cost of damaged, lost and stolen products. After an extensive search, they chose Shipped Shield by Invisible Commerce. Here’s how it transformed their operations.
8 out of 10 customers choose to buy Shield
Delivery failures are resolved within minutes rather than days
Shipped Shield uplifts annual profits by 13%
Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
