Health and wellness brands face various challenges with shipping and delivery, including lost, damaged, and stolen packages. These issues can be particularly problematic for brands selling health and wellness products, as customers may rely on them for their health and well-being.
Lost packages are a common issue that health and wellness brands face, primarily if they ship internationally or use specialty carriers. Lost packages can be costly, especially if the product is perishable or time-sensitive. When a package is lost, the brand may be responsible for replacing the item or refunding the customer.
Damaged packages are another challenge that health and wellness brands face. Many health and wellness products are sensitive to temperature, moisture, or other environmental factors and require special handling during shipping to ensure they arrive in good condition. If a package is mishandled or damaged during transit, the brand may need to provide a replacement or refund to the customer, which can be costly and time-consuming.
Stolen packages are also a significant issue for health and wellness brands. Packages left unattended on doorsteps or in common areas may be targets for theft, especially if they contain high-value health and wellness products. When a package is stolen, the brand may need to replace the stolen item or provide a refund to the customer, which can be a significant cost. Additionally, customers who experience package theft may leave negative feedback or reviews, damaging the brand’s reputation and future sales.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
Airdog, like most consumer electronics companies, was experiencing problems with damaged deliveries resulting in unsatisfied customers and costly returns. Airdog is confident that implementing Shipped Shield will increase customer satisfaction and reduce loss related to damaged, stolen, or lost deliveries.
Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
