Never lose revenue from a damaged, lost, or stolen order again.
Luxury brands face unique challenges in shipping and delivery, particularly with lost, damaged, and stolen packages. These issues can significantly impact the customer experience and the brand’s reputation, as luxury products often come with a high price tag, and customers have high expectations for the quality of their purchases.
Lost packages are a common issue that luxury brands may face, mainly if they ship internationally or use specialty carriers. Lost packages can be costly, especially if the item is rare or difficult to replace. When a package is lost, the brand may be responsible for replacing the item or refunding the customer. Additionally, the brand may need to absorb the cost of reshipping the item or processing a return.
Damaged packages are another challenge that luxury brands face. Luxury products may be fragile, delicate, or have intricate details requiring special shipping handling. If a package is mishandled or damaged during transit, the brand may need to provide a replacement or refund to the customer, which can be costly and time-consuming. Moreover, customers who receive damaged products may leave negative reviews or feedback, harming the brand’s reputation and future sales.
Stolen packages are a significant issue for luxury brands, as they may be targets for theft due to their high value. When a package is stolen, the brand may need to replace the stolen item or provide a refund to the customer, which can be a significant cost. Furthermore, customers who experience package theft may leave negative feedback or reviews, damaging the brand’s reputation and future sales.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
Touch of Modern wanted to improve the customer experience while offsetting the cost of damaged, lost and stolen products. After an extensive search, they chose Shipped Shield by Invisible Commerce. Here’s how it transformed their operations.
8 out of 10 customers choose to buy Shield
Delivery failures are resolved within minutes rather than days
Shipped Shield uplifts annual profits by 13%
Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
