Order protection for
sporting goods

Never lose revenue from a damaged, lost, or stolen order again.

Give your customer
satisfaction a boost.

Sporting goods brands face a significant challenge with damaged and stolen packages during shipping and delivery. These difficulties stem from the nature of sporting goods products, which can be large, bulky, and heavy. These factors can make them more susceptible to damage during transit, primarily if shipping carriers do not appropriately handle them.

Damaged packages can result in unhappy customers, who may request refunds or exchanges for damaged products. Damaged deliveries can create additional costs for the brand, as they may need to absorb the cost of reshipping or processing returns. Furthermore, damaged products may lead to negative reviews or feedback, harming the brand’s reputation and future sales.

Stolen packages are another significant issue that sporting goods brands face. Package theft can occur when a package is left unattended on a doorstep or in a common area, making it an easy target for thieves. Sporting goods brands may be particularly vulnerable to package theft, as their products can be expensive and desirable. Customers expect merchants to replace stolen packages, which can result in high costs.

Faster resolutions

40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.

Higher CSAT

Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.

Protect your brand

Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.

We Sell Mats offsets
1.4 million miles

of carbon emissions.

We Sell Mats wanted to increase customer satisfaction and loyalty by offering carbon neutral shipments while offering protection against stolen packages. They chose Shipped Shield & Green.

0 day
To implement
Shipped Shield
0 m
Delivery
miles offset
0 t
Carbon
offset

Fast, no-hassle claims resolution

Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.

A refund or reshipment is sent
in under 10 minutes

40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.

Deliver an exceptional post-purchase experience.

Before Shipped Shield

After Shipped Shield

Self-service delivery support

Assurance upsell revenue

Automated replacement orders

Intelligent instant resolutions

Delivery failure reimbursements

Machine learning fraud detection

99% customer satisfaction

Before

After

Self-service delivery support

Assurance upsell revenue

Automated replacement orders

Intelligent instant resolutions

Delivery failure reimbursements

Machine learning fraud detection

99% customer satisfaction

Frequently Asked Questions

Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.

We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.

Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.

For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource

Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.

Ready to get started?

Get in touch and let us know how we can help.