Never lose revenue from a damaged, lost, or stolen order again.
Sporting goods brands face a significant challenge with damaged and stolen packages during shipping and delivery. These difficulties stem from the nature of sporting goods products, which can be large, bulky, and heavy. These factors can make them more susceptible to damage during transit, primarily if shipping carriers do not appropriately handle them.
Damaged packages can result in unhappy customers, who may request refunds or exchanges for damaged products. Damaged deliveries can create additional costs for the brand, as they may need to absorb the cost of reshipping or processing returns. Furthermore, damaged products may lead to negative reviews or feedback, harming the brand’s reputation and future sales.
Stolen packages are another significant issue that sporting goods brands face. Package theft can occur when a package is left unattended on a doorstep or in a common area, making it an easy target for thieves. Sporting goods brands may be particularly vulnerable to package theft, as their products can be expensive and desirable. Customers expect merchants to replace stolen packages, which can result in high costs.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
We Sell Mats wanted to increase customer satisfaction and loyalty by offering carbon neutral shipments while offering protection against stolen packages. They chose Shipped Shield & Green.
Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
