Touch of Modern wanted to offset the costs of damaged, lost and stolen products. After an extensive search, they chose Shipped Shield by Invisible Commerce. Here’s how it transformed their profitability.
Touch of Modern is the leading e-commerce app for men to discover cutting edge products, with more than 250 new items added daily driving $100m+ in annual sales.
Damage or loss during delivery is a top reason for refunds and cancellations.
Enter Shipped Shield: seamless package protection for customers. In two weeks it was integrated into the Touch of Modern checkout flow — for web, mobile, iOS, and Android — thanks to Invisible Commerce’s dedicated dev team and results were rolling in.
Thanks to Shipped Shield’s low cost and seamless integration, customers saw the value of shipping protection immediately.
82% of customers opt-in and Shipped Shield boasts a 99% customer satisfaction rate compared to Touch of Modern’s previous CSAT of 83% for tickets related to damaged, stolen or mis-delivered orders.
Shipped Shield was fast to implement, added profit with no additional cost, and helps us take care of our Touch of Modern members.
The impact to Touch of Modern’s bottom line was even better. Net profit increased $376k, a 13% uplift. This small change that took just 2 weeks had the equivalent impact of an extra $8.9 million in sales. For a minimal effort and zero risk, Shipped Shield was an unparalleled success.